Retail and Hospitality
The synergy between access and success is never more obvious than in places providing services to the public. If your business is not providing the highest standard of consumer access, then you’re quite possibly missing out on 20 to 30% of your market- and you’re running the risk of a costly complaint.
As service providers you need to consider access as being more than ramps and handrails, it includes areas of client interface such as advertising, way finding, lighting, colour and client service.
Undertaking an access audit and implementing the Go.Doc will provide your firm with a process of continuous business improvement and complaints management.
