Privacy Policy
Arqua Pty Ltd (ABN 94 690 231 595), trading as Arqua (we, us or our), is committed to protecting your privacy.
This Privacy Policy describes how we collect, hold, use and disclose personal information when you interact with us, including through our website, enquiries, and professional engagements.
This Privacy Policy is drafted in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Individuals located in the European Union, European Economic Area, or United Kingdom may also have rights under applicable data protection laws, as outlined in Appendix 1.
Personal information we collect
Personal information is information or an opinion about an identified or reasonably identifiable individual.
The types of personal information we may collect include:
- Identity Data, such as your name, role, and organisation
- Contact Data, such as your email address and telephone number
- Technical and Usage Data, such as IP address, browser type, device information, and website usage data collected via cookies and analytics tools
We do not collect sensitive information through our website.
How we collect personal information
We collect personal information when you:
- contact us or make an enquiry
- interact with our website
- communicate with us by email or other means
We may also collect limited technical data through cookies and analytics tools.
Why we collect personal information
We collect personal information for the purposes of:
- responding to enquiries and communications
- conducting our professional activities
- maintaining internal records
- improving our website and communications
- complying with legal obligations
Disclosure of personal information
We may disclose personal information to:
- our personnel and professional advisers
- IT, hosting, and analytics service providers
- regulators, courts, or authorities where required by law
We do not sell personal information.
Overseas disclosure
We store personal information in Australia. Some third-party service providers may store or process information outside Australia. We take reasonable steps to ensure overseas disclosures comply with privacy law.
Use of Artificial Intelligence
Arqua does not operate artificial intelligence systems that make automated decisions about individuals.
Any discussion of artificial intelligence on our website or in our materials is architectural and conceptual in nature. We do not use personal information collected via our website to train AI models or to make automated decisions affecting individuals.
Your rights
You may request access to, or correction of, your personal information by contacting us. We will respond in accordance with applicable law.
Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
Complaints
If you have a privacy complaint, please contact us at privacy@arqua.com.au. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Changes to this policy
We may update this Privacy Policy from time to time by publishing the revised version on our website.
Appendix 1 — EU and UK rights
(TBC — insert EU/UK appendix text once confirmed)